Delivery FAQs:

What happens if I don't receive my order and I placed it on a Next Day delivery?
Please wait until at least 4.30pm before contacting us, as some couriers do deliver up until 6pm weekdays. After this please report this to us in the Contact Us section and we will investigate it with our couriers.

What happens if a delivery is attempted but no one is in to receive the order?
If a delivery is attempted but no one is in to receive, the delivery driver will leave a card with the time of attempted delivery. A second delivery will be attempted the next working day but we would advise that you contact the courier direct to arrange a suitable time for delivery of your order. Please Note: If a second delivery is attempted but no one is in to receive, your order will be held at the local courier depot for a further 2 working days for collection by yourself. If the order is not collected within this time it will be returned back to us and a return shipping charge will be applied .

What happens if I am unable to check the condition of my order at the point of delivery?
Whomever receives the goods will be signing to accept the parcel in 'Good Condition' - Please make sure the person signing is aware of this. Failure to do so may affect any warranty claims you make at a later date.

Can I have my order delivered to a different address?
If the order is your first and the value is greater than £200 you will only be able to have it delivered to your credit card billing address. On your second and subsequent orders you can specify an alternative address.

Can I have my order left at my neighbours?
As long as the order is not your first order and its value is under £200. Any order after that can be left with a neighbour, regardless of value.
Please Note: All deliveries MUST be signed for.

How do I track my order?
Once your order has been despatched you can request a courier consignment number. Once you have this number you can go to our order tracking page and track your order from there.

What happens if the courier confirms that they have lost my parcel?
This must be reported to us immediately so that we can contact the Courier and investigate the matter. Please visit our Contact Us section and select the relevant department.

What happens if I receive my order and it is damaged, or there are items missing?
This must be reported to us as soon as possible, so that we can investigate the matter. If you have received a damaged item you will need to visit our Returns section and apply for a RMA number. Once we receive a RMA Request you will be issued with a RMA number to return the damaged item to us. The RMA will be given special priority and you will receive the new item as soon as possible.

Can I collect from your warehouse?
It is not possible to collect any items from us. All orders have to be delivered.