Impexonline.co.uk comply with European Consumer Protection (Distance Selling) Regulations 2000, which are integrated within our Standard Terms and Conditions of sale.

Most manufacturer's now handle direct RMA's and in some cases can offer advanced replacements - Please initially check that the item is not meant to be sent directly to the manufacturer for warranty claims, a list of contacts/RMA links can be found below:-

Returns Address :-

Impex
PO Box 3551
Winnersh
Berkshire
RG40 9FJ

2.0 Returns Terms
2.1 If your goods arrive faulty or damaged, or a fault becomes apparent in the first 7 days after delivery, we will either provide a full refund within 30 days of notification or dispatch new goods as soon as possible, after the faulty goods have been returned. A minimum restocking fee of 15% may be applicable if any goods are returned incomplete or damaged, i.e missing manuals, CD's, damaged/missing retail packaging etc.
2.2 If your goods are not faulty, but you simply do not want them, you have 7 days (Cooling-off period) from the day after receipt of goods to cancel the order and return the goods for a refund. A refund will be provided within 30 days of cancellation. Returning of unwanted goods is the responsibility of the consumer, otherwise collection costs of the unwanted goods will be deducted from the refund. Postage and Packing charges are a separate contract and are deemed as a service that has begun and has been completed before the end of the 7 day cooling-off period and hence will not be refunded. Unwanted goods returned after the 7 day cooling-off period, if accepted, will be liable to a 15% restocking fee, if returned in a resaleable condition only.
2.3 If a returned product is no longer stocked by us and is irrepairable/irreplaceable, you may be offered an alternative / higher specification device at extra cost to you, the purchaser, or of course a full refund.
2.4 A returned item that has been obviously damaged, modified or is incomplete will be returned immediately , incurring a £20 (exc VAT & Postage) charge.
2.5 The onus of proof of safe delivery to Impex shall rest with the purchaser and Impex do not re-imburse return shipping costs. International customers may also liable for outgoing return shipping costs.
2.6 Impex will not accept goods for credit or rectification unless such return has been authorised. An item returned as faulty and found to contain no fault will be subject to a £12.95 (exc VAT & Postage) charge and it will be returned.
2.8 If a credit is offered after 30 days, the credit will be based on the items current market value and the original carriage charge will not be refunded/credited.